Ordering

Ordering  most items from our website has to be done by calling our toll free number at 866-249-3354. We do have an online shop, however, the items on that site are ones that are the most popular and don't have too many variables. For items on our online shop that require bike type and year then please list that information on the "special instructions" section of the check out.

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Our business operation

We are motorcycling enthusiasts so we are here for you. Our business hours are from 8a.m. to 4p.m. Monday through Friday but you can call us anytime and see if we are here or you may leave a message and we will get back to you as soon as we are able to. .

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Shipping

We ship using  UPS and the USPS.  Our shipping and handling fees are as low as we can get them , however, shipping costs do fluctuate so shipping charges can change without notice.  If you are at Willow Springs Raceway at the WSMC meetings we can bring your order to the track or you can pick it up at our shop, this way you can save on shipping costs. World wide shipping is available. We don not ship or take credit card orders from Asian countries except Japan. If you are in an Asian country we will only accept Pay Pal. As of 1 January 2004, we can only ship to a person's billing address, unless the shipping address is in the credit card holder's file as being an alternate address. For those who need an item shipped differently from their billing address, it will be to the discretion of the sales person to allow shipping to an address other than the billing address.

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Returns and cancellations

We will refund any returned merchandise by original method of payment, that is unused, never installed and without damage to product or manufacturers original packaging (unopened) , within 14 days of the date you received it.  A 15% restocking fee and shipping to the manufacturer will be charged for all returned items.  Items that are special orders WILL NOT be returnable and there are NO refunds on special order items. There are NO returns on clothing, only exchanges for different sizes. Helmets will not be exchanged or returned so make sure you try them on before you purchase. 15% restocking charge will be levied on those orders that are cancelled once the order has been shipped from the manufacturer. There will be no returns on motorcycle body work for any reason other than if the body work was; damaged in shipping, the bodywork was incorrect to your motorcycle's make or model.   There will be no returns of windscreens for any reason other than  if the screen was the wrong application for your motorcycle; for example, if the screen was ordered for a GSXR and you received a screen for a Honda. If any product is damaged in shipping, then it is the shipping company that must refund any amount of money for shipping or products.  We apologize for this, but to maintain our low prices we need to add these restrictions. Some exception may apply on per situation basis.   Return authorizations are required for all returned merchandise so please call ahead of time to receive this authorization.

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Payment

We accept Visa, MasterCard  and  American Express. We also money orders. Credit cards are charged to at the time of order (including back orders).  Since our shop is located in California we are required to charge 8.25% for sales tax for California residents.

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Delivery times

Most in-stock items are shipped on  the next day. Other products that are not in-stock are shipped approximately 1-2 weeks depending on the availability of the product from the manufacturer. Shipping time is only an approximation, we can't vouch for the shipping companys' times.

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Closures

On the weekends that the Willow Springs Motorcycle Club meets, typically on the third weekend of each month, we will be closed and it will be difficult to contact us on that Friday, Saturday and Sunday. Also there will be other events that we will be attending that we will not be able to get back to you until we get back. For those times we will try to post our events on our website for your information.

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Privacy

All customers of White Buffalo Racing will enjoy our privacy policy. No information about our customers will ever be forwarded to any person or company for any reason. All customers' addresses, credit card numbers, and ordering history will only be used by White Buffalo Racing and no other entity.

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Pricing

We try to offer all of our customers the best pricing. On most of our items you will see very low prices on the greatest products around, however, on some items you will find that the prices are the same as most other places on the net. The reason for some of the pricing being the same is due to the manufacturer asking their dealers to keep the advertised prices at the same level so as to keep harmony between dealers. We try to abide by these rules, but we will notify you on the specific page that for those products we offer a further rider's discount. You can call up and we will tell you the price we charge and/or the discounted price will be applied to your order at the time of purchase if you mention the discount or not.

Shop labor charges for in house repairs are at $89 per hour.

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Contacting Us

You may call us at anytime to order items or to get information about products at 866-249-3354. We operate between the hours of 7a.m. to 5p.m Monday through Saturday, but please call at any time and you might catch me in the office or please leave a message and I will call you back as soon as I can. You can fax us here at any time of the day with your questions or your orders at 661-940-9435. You also can E-mail us at sales@whitebuffaloracing.com or and ask questions or to leave orders.

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Snail mail

If you need to send us a cheque or money order for your products you may send it to this address:

White Buffalo Racing

47616 Division St.

Lancaster, CA 93535

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We are always looking to improve our services and product list. If there is a product or a way we may help you better then please tell us so we may help you the best way we can.

Need a pit or a pit buddy? If you are at Willow Springs for the WSMC meets and you need a pit or just a place to hang out in the shade then do not hesitate to come by and see us. We park our pit right behind L&L Motorsports' portable dyno machine. If you would like to pit with us and you know ahead of time then give us a call and we can coordinate our pit to accommodate your needs. If you pit with us you may barrow some of our equipment depending on if it is being used or not. You may only barrow our equipment if you are pitting with us or pitted next to us, sorry, but we need to do this in order to not lose any of our equipment. However, some items, may be loaned out if we can keep track of it so please call or stop by our pit to see if we can lone you what you need.

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E-shopping

We have a new e-commerce site that is a secure online shopping site. We are trying to put all of our products on line for your shopping convenience.You can go to the online shop at this link: The Buffalo Shop

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Disclaimers

Prices are subject to change without notice. We make every effort to show the most correct prices, however there may be a mistake from time to time and we will try to rectify the mistakes as soon as we know about them.

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